Terms and Conditions
Effective Date: 11-10-2025
Please read these Terms and Conditions (“Terms”) carefully before using our printer support and technical services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.
1. Services Provided
We offer remote printer support and technical assistance, including but not limited to setup, troubleshooting, driver installation, and connectivity solutions. All services are delivered by trained technicians via phone, chat, or remote access.
2. Independent Service Provider
We are an independent technical support provider. We are not affiliated with, endorsed by, or authorized by any printer manufacturer, including but not limited to HP, Canon, Epson, Brother, or others. All brand names, logos, and trademarks are the property of their respective owners and are used for reference only.
3. User Responsibilities
By using our services, you agree to:
Provide accurate information required for diagnosing and resolving your issue.
Allow remote access to your device, if applicable.
Ensure your device is in working condition and accessible.
Maintain backups of important data before engaging in remote support sessions.
We are not responsible for data loss, system failure, or hardware issues that are outside the scope of the service provided.
4. Payments and Billing
All services must be paid for in advance or as agreed upon. You agree to provide current, complete, and accurate payment and billing information. Charges are non-refundable unless otherwise stated in our Refund Policy.
5. Refund Policy
Refunds are issued in accordance with our Refund Policy. Please review that document for full details.
6. Limitation of Liability
Our services are provided on a best-effort basis. While we strive to resolve all issues, we do not guarantee that every problem can be fixed. We are not liable for:
Any indirect, incidental, special, or consequential damages.
Any loss of data, loss of business, or device malfunction.
Issues caused by third-party software or hardware.
7. Termination of Services
We reserve the right to refuse or terminate services at our sole discretion, especially in cases of abuse, fraud, or violation of these Terms.
8. Privacy Policy
Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
9. Changes to Terms
We may update these Terms from time to time without prior notice. Any changes will be posted on this page with the updated effective date. Your continued use of the services after such changes constitutes your acceptance of the new Terms.
10. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, you may contact us at:
Email: second@smartbrothersupport.online